Description
– Version: 1.0.12 – Supports Flutter 3.16.9
– Last updated – 12th March 2024
– Files Included: Full Flutter Source Code (iOS , Android, InstallationGuide)
– Backend: Firebase (Google Cloud Platform)
– Admin App: Buy Mobijet Admin App
– Technologies used: Flutter framework, Firebase backend, Agora, GIPHY
– This is Exclusive Product License from Envato
– Change Colours, Theme, AppLogo & Other Graphic Assets
Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.
Get Mobijet App for your Business and Set your Business on Auto-Pilot.
USER APP FEATURES LIST
Agents & Customer Login
Separate Interface for Customer & Agents (also Dept. Manager & Second Admin)
Show Email OR Phone login option based on the Authentication type set by Admin
Customer can Login / Register New account using Phone / Email
Agents can Login / Register New account using Phone / Email
Verify Phone number using OTP
Forgot Password / Send Reset Link in email
Login & registration can be Enabled / Disabled by Admin
Approve New account after Admin Verification (On/Off)
Single Device Login at a time
Save Current Device Details in server
Notify Admin on New user join
Customer Support Ticket / Chat
Auto-create Support Ticket on New Customer joined (On/Off)
Customer can create support ticket by selecting Department
Automatically Assign the Departments Agents in Support Ticket
Agents & customer can communicate in the Support Chat room
Share Multi Media & Files easily
Agents can / cannot see Ticket Customer name & Photo
Second Admin can / cannot see Ticket Customer name & Photo
Department manager can / cannot see Ticket Customer name & Photo
Change Department Status (Mark attention, Request Close, Active, Closed)
Customer can / cannot see joined Agents name & Photo
Customer can see all other agents in Support Chat room.
SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages)
Quick Replies (Save / preset message templates)
Realtime typing… indicator
Agents can see if customer is Online
Customer can see if agent is Online
Assign an agent for CALL with Customer
Call events are saved in the activity history
Delete Message (Admin will still be able to read it from Admin App)
Admin can also delete message (with reason that will be visible to sender)
Tickets are sorted department wise
Customer can leave Rating / Feedback after closing ticket
Reopen ticket after XX days (if allowed by admin)
Agents & Customers cannot delete the Chatroom
Ticket messages & media auto deleted in XX days after closing
Agent cannot see other Agents contact details
Agent cannot see Customer contact details
Customer cannot see Agents contact details
Each events are recorded and shown to Admin
Agent’s Individual Chat
Agent can chat with Other agents (if enabled)
Chat messages are NOT encrypted (visible to Admin)
Admin can read all the messages directly from Admin App
isTyping Indicator
Audio & video calls
Call history monitored by Agent
Call ringing & Notification Alerts
Mute / Unmute Notifications
Reply to Message
Report/ Complain to Admin from Chatroom
Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually
read by peer before delete)
Admin can also delete message (with reason that will be visible to sender)
Agents cannot delete the Chatroom
Admin can set auto-delete messages after XX days & are removed from server
Agent cannot see other Agent contact details
Each events are recorded and shown to Admin
Agent’s Group Chat
Create Group Chat with Multiple Agents
Add / Remove unlimited agents by Group Admin
Chat messages are NOT encrypted (visible to Admin)
Share Multi media, Files very easily
Reply to Message
Mute / Unmute Notifications
Admin can read all the messages directly from Admin App
Agents cannot delete the Chatroom
Agent cannot see other Agents contact details
Each events are recorded and shown to Admin
Custom Tab (WebView)
Show an extra tab with custom “label” (optional)
Show Website to Customers set by Admin
Show Website to Agents set by Admin
Awesome Loading & Navigation experince in WebView
Custom tab position
Footers & Headers visibility may be turned On/Off
Profile
Change Photo, Fullname
Editing profile may require REVIEW by admin
Admin can also change user name, photo from the Admin Ap.
Admin can change registered Email / phone for any Particular user
Recieve Notification on Email / Phone Change by Admin
Can be Forced logout by Admin
Notification Alerts
Recieve all type of events & Alerts
Ticket Chatroom Notifications
Agent’s Chat notification
Group Chat notification
Account activity related
Notificatons are auto-deleted by Admin after XX days
Department tab (for Department Mananger)
Agent can see Departments where he/she is a Manager
Create New Department
Manage Existing Departments
Add/ Remove agents to Departments
See All tickets in the Departments
Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers)
Track Department Activity
Each events are recorded and shown to Admin
Users tab (for Second Admin)
Second Admin can see all Agents, Name , ID & photo
Second Admin can see all Customers, Name, ID & photo
See Agents Statistics if allowed (like- how many tickets, departments linked etc.)
Cannot see Agents contact details
Cannot see Customer contact details
All App settings will be visible to Second Admin which admin has assigned
TRY THE DEMO USER APP
Demo data are already set in the App. Experience the power of Mobijet in just a few minutes.
Demo Login | Agent 1 (as Second Admin):
Email : agent1@tctech.in
Password : 1Agent@#
Demo Login | Agent 2 (as Dept. Manager) :
Email : agent2@tctech.in
Password : 2Agent@#
Demo Login | Agent 3 :
Email : agent3@tctech.in
Password : 3Agent@#
Demo Login | Customer 1 :
Email : customer1@tctech.in
Password : 1Customer@#
Demo Login | Customer 2 :
Email : customer2@tctech.in
Password : 2Customer@#
MOBIJET ADMIN APP
Explore Mobijet Admin App to understand the complete features.
PLEASE NOTE :
1. MultiLanguage Switch as shown in the demo app is only for demo purpose and not included in the Source Code. Only
English Language is present in the Source code.
If you want the multi-language switch, you need to purchase the
Multi-language pack for the available languages. You can directly buy it from our official website.
CHANGE LOG
Version 1.0.12 – 12th March 2024
- Compatible with Flutter 3.16.9 (Stable Channel) - Compatible with XCode - 15.2 - Android compileSdkVersion upgraded to 34 (Android 14) - project_folder/android/build.gradle updated - project_folder/android/app/build.gradle updated - project_folder/functions/package.json updated - project_folder/firebase.json updated - project_folder/ios/Podfile updated - project_folder/pubspec.yaml plugins version updated - some files inside the lib folder : (project_folder/lib/) were updated as required by the flutter version. It is recommended to replace the lib folder completely.
Version 1.0.11 – 30th August 2023
- Compatible with the Latest Flutter 3.13.1 (Stable Channel) - mobijet/android/build.gradle updated with latest dependencies - targetSdkVersion upgraded to 33 <Android 13> in: mobijet/android/app/build.gradle (As per GooglePlay Policy) - pubspec.yaml plugins updated - Minor Bug Fixes - Removed unused Admob references
Version 1.0.8 – 20th June 2023
- Compatible with Flutter 3.7.8 (Channel Stable) - Compatible with Xcode 14.2 (MacOS) - Agora SDK updated to 6.1.1+1 - Agora primary Certificate required inside AppConstant.dart (Refer: https://bit.ly/3o7ZJjO ) - Agora token generation using Cloud functions - Cloud Functions index.js updated (Re-Deploy) - Plugins updated inside pubspec.yaml - Permissions updated in AndroidManifest.xml files - ext.kotlin_version upgraded in build.gradle - Audio message having Multiple Audio Player Initialization issue FIXED - Minor Bug Fixes
Version 1.0.6 – 23rd December 2022
- Compatible with Flutter 3.3.7 (Stable Channel) - GDPR Compliant (Account Deletion Button Added) - Fixed Call not ringing when App is closed - Fixed Context issues - Fixed Few Language String issues - Removed outdated plugins which cause build failure - Other Minor Bug Fixes
Version 1.0.4 – 21st November 2022
- Compatible with Flutter 3.3.7 (Stable Channel) - Pubspec.yaml Plugins updated - app/build.gradle updated - Removed & Replaced depreciated Widgets - Ticket Status Change Feature - Bug fixes - Fixed “Customercanregister” & “Agentcanregister” switch - Fixed Context issues on Few pages - Other Minor Bug Fixes
Version 1.0.2 – 2nd September 2022
- Create Ticket - Bug Fixed - Agent to Agent Conversation loading - Bug Fixed - Login screen updated
Version 1.0.1 – 29th August 2022
- Compatible with Flutter 3.0.5 - Multi-Language & RTL Support - Custom Domains check in Email IDs registration for users - Android gradle updated - Android Target SDK updated to 31 (Android 12)[In compliance with Playstore] - Performance & Quality Improved - Minor Bug Fixes
Version 1.0.0 (stable) – 18th August 2022
- Stable version - v1.0.0
Version 1.0.0 – 11th August 2022
- Initial Release
LICENSE USAGE RULES
– Regular License : 1 Project Installation for One Purchase Code.
– Extended License : 10 Projects Installation for One Purchase Code.
Please take note that you will not be able to install projects once you exceed the above-mentioned project(s) limit. It is advised to be careful while Creating the Firebase Project. There will be no consideration for any mistakes.
REFUND POLICY
We Offer a full refund if the item purchased is not downloaded. However, if the item is downloaded, no refund will be
issued. It is advised to make an informed decision before making any purchase from us.
OUR BUSINESS HOURS
Monday, Tuesday, Thursday, Friday, Saturday, Sunday
From 09:00 AM to 06:00 PM – Indian Standard Time (IST/ GMT +5:30)
Wednesday OFF
Entertainment of any request by Email/Comment/Chat will be done only during our Business hours.
Thank you!
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